Shipping policy

Shipping Policy — HEINM

HEINM ships orders to customers in supported locations worldwide.

Orders are generally processed within 1–3 business days after payment has been successfully received.

Once your order has been shipped, you will receive tracking information when available.

Estimated delivery times:
Most orders are expected to arrive within approximately 7–15 business days, depending on the destination, shipping method, customs processing, and local carrier.

Please note that delivery times are estimates and are not guaranteed. Delays may occur because of customs, weather, carrier disruptions, incorrect addresses, or other circumstances outside our control.

Customers are responsible for providing an accurate shipping address at checkout. HEINM cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

International customers may be responsible for customs duties, taxes, or other import charges imposed by their country.

If your tracking information indicates that your package has been delivered but you cannot locate it, please contact the relevant carrier first and then contact our support team for assistance.